Penny's Collision Library | Dans Paint & Body

As our resident expert, Penny often helps customers with their repairs, by identifying the steps required. She puts down her paw and makes certain that your experience is drama-free and seamless from start to beginning.

REPORTING A CLAIM

IN CASE OF AN ACCIDENT

THE REPAIR PROCESS

EDUCATIONAL HANDOUTS

Reporting A Claim

As the owner of the vehicle, one of the first things you will need to do is report the claim. If the insurance company would allow us, we would do this for you. However, because they require specific information about the accident, they will need to speak to you directly, so it is important to report the claim as soon as possible to avoid unnecessary delays.

After you have reported your claim, you will be provided with a claim number. Advise the insurance company that you have selected Dan's Paint & Body as the shop of your choice.

Please Note: Never allow your insurance representative to direct you to another repair facility. It's called steering and it's against the law. To read more about your rights, refer to the Motorist Bill of Rights.

Once you have a claim number, call Dan's Paint & Body @ (520) 795-0075 and we will handle the entire process for you. We'll even set up a rental car or pick up your vehicle from your home or office to make the experience as convenient as possible.

Our experienced staff will make this part of the auto repair process easy for you. Let us handle it all. It's like having your cake and eating it too!

What To Do In Case of an Accident

A fender bender is always upsetting and often unavoidable. It can also be expensive, especially if you don't take your car the right body shop. Keep a bad situation from getting worse by following the simple steps outlined in this brochure.

FOLLOW THESE STEPS AFTER AN ACCIDENT

The Repair Process

Step 1

Vehicle Drop-off & Estimating

Quickly and at no charge, our advisors will provide a free visual inspection and give professional advice on helping you with your insurance claim, rental car and towing. Digital photos and a full damage report are then sent electronically to your insurance company for processing and approval. Once the approval is in place, we are then ready to begin the actual repair.

Step 2

Disassembly of Damaged Parts

During this process, the damaged parts are removed from your vehicle with the goal of finding "hidden damage", if it exists. By identifying all of the additional parts and repair procedures required at the outset, we can order all of the parts at once. Doing it this way makes it so your repair can often be performed quickly, which means that you can be back on the road without unnecessary delays.

Step 3

Body, Frame and Mechanical Repairs

Once we've got the right parts, our I-CAR trained technicians will carefully repair your car to its original manufacturer's specifications. Our highly-skilled technicians work one-on-one and in teams to ensure a fast, quality repair. The frame, welding and mechanical equipment we use are all state-of-the-art to ensure that each vehicle is repaired to the highest standards.

Step 4

Color Matching and Painting

We use only BASF paint products that are mixed at our collision repair center to assure an accurate color match on your car. Our BASF trained paint teams work together to carefully prepare your car to be refinished in one of our two state-of-the-art downdraft paint and cure booths.

Step 5

Reassembly

Reassembling your car is just as important as the repair process itself. At this stage, we have the opportunity to guarantee the quality of our work from the inside out. To return your vehicle back to its pre-accident condition, we precisely replace every part, bolt and accessory on the vehicle, to your complete satisfaction.

Step 6

Cleaning and Detailing

Expert buffing enhances the luster of the new finish that looks and feels just like it did when it was factory new. A full detailing is performed so that your car looks like it came off the showroom floor.

Step 7

Final Inspection & Quality Control

Our unique quality control inspection checklists are only available at Dan's Paint & Body. Every technician (body, paint and mechanical) checks for quality throughout the entire repair process. At the final stage, they put their personal signature of approval for the repairs they've performed. The last inspection is the most important part of the repair, where we not only perform a final check on the repairs, but investigate all mechanical items and details as well. If required, your vehicle may also be test-driven at that point to assure your vehicle will drive like it's new again.